FAQ
Hardwood Products – We begin the production once we receive your order. The timeline on manufacturing is maximum 6 weeks and the delivery is expected to take 5-7 days.
Upholstered Products – The manufacturing of sofas and armchairs usually take 4 weeks and the delivery is expected to take 5-7 days. If the product gets ready before the schedule, we will notify you with a call or an email requesting a convenient delivery time.
Note: Due to the current situation and partial lockdown, the delivery of our products might be delayed by a week or two. If there is any delay in the delivery time, we will inform you accordingly.
We thank all of you who have trusted us and supported us in these unpredictable and difficult times and for being patient while the orders are being fulfilled.
As or furniture is handcrafted it is both labour and time intensive. Each piece requires its own time as they are not made in an assembly line system. We respect the time our karigars need to create a quality product and do not force them to work faster. So if your order exceeds Rs. 4,00,000, we suggest you speak with our customer care to get a tentative timeline on your order as it could take more time, depending on the production load.
After you have placed your order, you will get the confirmation page on your screen and an email will be sent to your registered email id with the details. In case you don’t get the confirmation email, please call us on +91 9321458799, Monday-Saturday (10:00 AM – 7:00 PM) or drop us an email at info@meublecraftsman.co. You will get a subsequent email(s) after your order has been processed and shipped with the tracking information (if available).
We secure most of our crafted pieces in wooden crates to keep them safe during the transit and multiple handlings. Though the crates amount to bulky packaging and can be inconvenient, they are absolutely necessary to secure your furniture pieces properly. You should open the packages by yourself or with the help of a local carpenter or a professional and inspect them. If there is any defect or damage, you must report it to the delivery person or our customer care number +91 9321458799, Monday-Saturday (10:00 AM – 7:00 PM) or drop us an email at info@meublecraftsman.co immediately. Describe the defect or damage on the challan or Proof of Delivery (POD). Please note that our delivery personnel is not authorized to open the packages. Also, their duty is to just deliver the goods, they are not directly employed with Meuble Craftsman Co. We request you to cooperate with them and not force them to open the crates or packages.
We request you to please check if someone else has accepted your delivery on behalf of you like family members, neighbours, security, the mailroom, reception or anyone else. If you are not able to track the whereabouts of the item, please contact our customer care service team and we will assist you.